Operations Coordinator

The main purpose of this role is to coordinate and manage all aspects of HBSUK insourcing projects including project mobilisation and operational running.

• Completing HBSUK operational ‘running lists’ pre and post activity, recording all required details, and covering governance requirements (capturing staff and other relevant list / clinic details).
• Relationship building with key stakeholders (Bookings team, consultants, theatre teams, operations managers) inside and outside the organisation
• Attending client meetings (face to face and virtual) with Operations Manager.
• Co-ordination of staff rotas, liaising with trusts and on-site co-ordinators to solve any staffing shortfalls and issues
• Co-ordinating onboarding of staff with HBSUK onboarding team, escalating concerns to Operations manager and Director
• Co-ordinating monthly payroll submissions with HBSUK finance teams
• Producing and communicating staff activity advice sheets to staff employed on contracts.
• Investigating and resolving any payment and activity issues, communicating any updates with HBSUK finance team
• Following HBSUK Policies, Procedures, Pathways and Protocols, and if required, contributing to continuous development of such.
• Supporting ‘on-site’ Operations Manager to ensure effective running of HBSUK operating lists and/or
• Deputising for operations manager where appropriate

This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only.

Essential experience and skills:

• Educated to GCSE level
• Experience of working in a team.
• Experience of working with Consultants and clinical staff.
• Evidence of organisational awareness
• Excellent inter-personal and communication skills
• Very high degree of ‘attention to detail’ – meticulous in data capture and admin
• Able to prioritise own workload and manage time effectively.
• Flexible approach to change management and problem solving.
• Knowledge of clinic and theatre team set up and throughput expectations.
• Willing to travel on a UK-wide basis and work weekends.
• Confident and assertive, while maintaining interpersonal sensitivity
• Acts on own initiative with the appropriate level of supervision
• Effective team player
• Ability to influence, persuade and manage conflict.
• Time management – strict operational deadlines need to be adhered on a repetitive basis
• The role is 5 days a week and may include some weekend working on client sites.

Desirable experience and skills:

• Good excel skills
• Knowledge of Clinical Coding
• Knowledge of NHS Tariffs
• Good IT skills in PowerPoint and word

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: Remote