IT Support Analyst

Wakefield

Salary: Competitive + Benefits

Monday – Friday

When you join 2 Sisters Food Group, you will become part of one of the UK’s largest food manufacturers with ambitious plans and as such you can look forward to working with a group of talented colleagues with a shared passion for quality, service and most importantly food.

ABOUT THE ROLE:

The Service Desk is the first point of contact for all IT related incidents/issues and requests. You’ll be responsible for providing 1st Line service and systems/technical support to the business. The analyst provides advice and guidance on all incoming queries/incidents, and ensures these are logged and progressed.

Some of your key responsibilities will be:

• Provide a high quality, professional and informed support.
• Provide support and guidance to personnel with regards IT equipment and the company’s services/applications.
• Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged and assigned to the appropriate resolution team with minimum time delay.
• Communicate effectively with the team on any IT related incidents, ensuring any high priority and service impacting issues are escalated.
• Pro-actively identify areas of support where training is required, and feed this back to the Group IT Service Delivery Manager
• Liaise with resolution groups and third parties as and when necessary with regards the progression and resolution of incidents.

ABOUT YOU:

If you’re fanatical about food, thrive under pressure and have the can-do spirit that’s created our success. Bring those qualities, with the following and you will have the recipe for success:

• Have a genuine interest in pursuing a career in IT
• Qualifications in IT
• Customer Service experience
• Excellent communication skills
• Ability to work to tight deadlines
• Experience in a similar IT role is preferred, however, we have a great track record of giving people their first opportunity in IT.

This is a fantastic opportunity for an IT professional to join one of the UK’s largest employers and leading supplier of food to the retail industry. You will benefit from ongoing development and genuine opportunities for progression.

WHO ARE WE AND WHAT IS IN IT FOR YOU?

2 Sisters Food Group is one of the UK’s biggest food manufacturers providing great tasting products to the nation, from chicken to cookies and pizza to pies!

We employ over 13,500 staff, all of whom have the opportunity to progress as we focus on promoting from within and you can be part of that too. With 18 sites in England, Scotland, Wales and Ireland.

Knowing that our business is only as good as the people we employ, we ensure that we invest in people like you to enhance skills and professional development.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wakefield, WF2 8EE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: JO-2208-5693