Brand Home Lead Host
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Position Overview & Specifications
An amazing opportunity within our Balmenach Distillery- the home of Caorunn Gin.
Since 2009, Caorunn Gin has been handcrafted in small batches at Balmenach Distillery in the Scottish Highlands. The unique blend of 5 handpicked Celtic botanicals & 6 classic gin botanicals are distilled in the world's only working Copper Berry Chamber to extract maximum flavour.
Purpose of Role
Reporting to the Brand Homes Manager you will be responsible for managing the Brand Home and team to ensure the smooth running of the Brand Home and Tour planning whilst delivering consistency in all aspects throughout the Brand Home.
Key Responsibilities
- Work alongside the Distillery Management Team, Team of Operators and Brand Homes Manager to ensure the Brand Home team consistently deliver a 5-star customer experience.
- Work closely with the Brand and Marketing teams in the interests of the Brand.
- Accountable for the day-to-day operations of the Brand Home including: -
- Oversee of tour scheduling, timings, and staffing
- Booking System
- Customer enquiries
- Stock control
- Customer Sales
- Administration and Invoicing
- To undertake a range of HC activities including recruitment, absence management, scheduling, holiday planning and general staff management.
- Ensure delivery of all mandatory staff training in order to remain compliant.
- Local promotion of the Brand Home.
Working Conditions
This role will be based at the distillery and will involve indoor and outdoor work. This role may involve travel to other Brand Homes, head office and brand events.
Personal Profile
- Good interpersonal skills, clear communicator
- Flexible
- Customer Service orientated
- A genuine passion for the spirits industry
- Self-starter, able to work under own initiative
- PC literate
- Excellent communication skills, outgoing and feel confident presenting to groups.
Preferred Experience
- Literate and numerate
- Experience/knowledge of the spirits industry desirable but not essential
- Previous experience in tourism, hospitality or Brand Home environment would be highly advantageous
- Experience of working in an environment with high customer service expectations and delivery
Job Type: Permanent
Salary: From £23,000.00 per year
Schedule:
- Weekend availability
Work Location: One location
Expected start date: 13/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Brand Home Lead Host roles across International Beverage Holdings Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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