Customer Service Advisor – 29 hpw (Monday to Friday)
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Position Overview & Specifications
Customer Service Advisor – 29 hpw (Monday to Friday)
(South Shields Town Hall/Jarrow Town Hall, Customer Service Centres)
£24,496 pa pro rata
We are looking for a team player who is highly organised and self-motivated with a professional manner and effective communication skills to work in the Customer Service Front Facing Team between both South Shields and Jarrow Town Hall. Your working hours will be during normal office hours.
You will handle service requests from the public for a wide range of services within the Council. Experience of working in a Customer Service Centre dealing with enquiries from the public, either face to face or over the telephone, is essential, as is experience of using computer systems. However, the most important attributes will be your willingness to learn and your adaptability and willingness to work in different ways. Full training will be given.
If you would like any further information regarding this position please contact Gillian Harrison, Customer Services Team Manager on (0191) 427 1717 ext. 1201.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 10 February 2023.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor – 29 hpw (Monday to Friday) roles across South Tyneside Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,496 - £24,496 bracket, including retirement vesting and health parity.
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