Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Description
Here at The Puffin Hut we feel strongly about treating our staff right!
We don't believe in zero hour contracts, we appreciate you have bills to pay and therefore offer permanent contracts which reflect the hours you actually work each week.
We also respect our staff have a life outside of work and therefore would't let you know on a sunday what you are working on Monday. We publish our rotas 4 - 8 weeks in advance, so you can make plans and get a healthy work life balance.
The Puffin Hut believes in treating staff like people, not numbers, which is why we reward hard work and dedication with internal progression.
Like the sound of working with us at The Puffin Hut? If so, a fantastic opportunity has arisen for a proactive, friendly Customer Service Advisor to join our Chippenham Store.
We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.
Although knowledge of vaping is a bonus, it is not a requirement to vape or have retail experience to apply. You will need the ability to pick up product knowledge and demonstrate a patient friendly approach to customer service.
Key Responsibilities on a day-to-day basis:
- Deal effectively and efficiently with customer queries
- Helping customers find the appropriate products to suit their Vaping needs
- Processing transactions through the till
- Processing returns
- Ensure high standards are kept within the store
- Ensure the store is always well stocked as well as clean and tidy
Key Skills you will need for the role:
- Over 18 only due to the nature of the product
- Excellent people skills with an outgoing and friendly approach
- Strong communication skills
- Proactive with a can-do attitude Numerate and IT competent
- Drivers licence is preferred but not essential
Perks of working for The Puffin Hut
- Competitive Salary
- Workplace Pension Staff discount
- Up to 28 days holiday per year
- Internal progression within the company is encouraged
- Full training and support to ensure every success in your new role
Hours of work: (Chippenham Store - Chippenham)
- Fulltime contract 35 Hours per week
- (Mon-Sun) 4/5 days over 7
Job Type: Full-time
Salary: Up to £10.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across The Puffin Hut Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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