Customer Service Advisor (online fashion)
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Position Overview & Specifications
We run a number of e-commerce websites including My Fox Bag, Pam Pam London, Yards Store, Parasol Store and The Sporting Lodge, selling clothing, footwear and accessories to customers both in the UK and internationally.
We are looking for either a Full Time (38 hours) Customer Service Advisor to deal with daily enquiries from our UK and overseas customers as well as our suppliers.
Typical duties would involve following up all email, live chat and phone enquiries, assisting customers with product enquiries, order and delivery queries.
You will also be trained on admin duties such as processing refunds, placing claims with Royal Mail and checking off order confirmations with our suppliers.
We are looking for an individual with excellent verbal & written communication skills, who is efficient, highly organised and will go the extra mile for the customer. Someone who has a can-do attitude and is a good team player. An interest in fashion / understanding of online shopping or background in clothing retail would be an advantage.
Basic IT skills required. Full training will be given on internal IT systems.
You will be responsible for dealing with customers and will be working as part of a small and busy team in our office in Northwich.
Hours - 38 hours per week (full time 5 days)
Monday 8.30am-5pm, Tuesday - Friday 9am-5pm
£19,365 pa
20 days holiday plus 8 Bank holidays
Company Pension
Generous staff discount
Please apply with full CV and cover letter.
Job Type: Full-time
Salary: Up to £19,365.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- NORTHWICH: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor (online fashion) roles across The Sporting Lodge Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,365 - £19,365 bracket, including retirement vesting and health parity.
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