Patient Administrator

The role will be based in Poole/Bournemouth/Christchurch.

The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based at either:

• Canford House, Wallisdown Road
• Poole Hospital Longfleet Road
• Bournemouth Hospital, Castle Lane
• Christchurch Hospital, Fairmile Road

On occasions, you may be asked to work across locations. This can be discussed further at interview.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

There are full and part time hours available for this role.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

Additional contact information

Karen Rogers - Karen.rogers@uhd.nhs.uk

Base Location: Canford House, Wallisdown Road and Poole Hospital, Longfleet Road

Interview Date: Thursday 16th February 2023

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert