Student Experience Library Officer (Evening & Weekend)
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Position Overview & Specifications
With the recent creation of a Student Experience team within the Library, we continue to focus on how we can improve services for all of our users. As part of this, we are seeking to expand our evening and weekend services to best support those using the Library at these times.
This role will play a crucial part in the expansion of weekend services, providing additional support to colleagues and customers at busy times of the day.
In this role you will:
- Assist with the delivery of a high quality and innovative information service to evening and weekend users; including the training of individuals and groups as required.
- Undertake UX and Service Design work to help develop the evening and weekend service in a way that best supports these users.
- Update webpages and online platforms with accurate information as needed over the weekend.
- Work with colleagues across the Student Experience Team to ensure continuity of service over evening and weekends.
- Supervise and support Weekend & Evening Library Assistants.
We are looking for an individual with experience working in customer service and knowledge of good customer service practices.
Please contact Simon Gower simon.gower@sussex.ac.uk for informal enquiries.
The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.
You can find out more about our values and our EDI Strategy, Inclusive Sussex, on our webpages.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Student Experience Library Officer (Evening & Weekend) roles across University of Sussex's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,131 - £31,411 bracket, including retirement vesting and health parity.
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